Frequently Asked Questions
Can't find the answer to your question? Please send us an email to support@bopsox.com
Product
What materials are your socks made of?
What materials are your socks made of?
Our socks are crafted from premium combed cotton for durability, comfort, and vibrant designs that last.
What sizes do your socks come in?
What sizes do your socks come in?
At the moment we're only offering one universal size that will fit children from aged 8 to full grown adults. We plan on bringing smaller sizes to accommodate younger families too.
How should I care for my socks?
How should I care for my socks?
To keep your socks looking great, machine wash them in cold water and avoid using bleach or tumble drying.
Are the colours as vibrant as they look online?
Are the colours as vibrant as they look online?
Yes! We use high-quality printing techniques to ensure the designs and colors are as bold in person as they appear online.
Shipping
Where do you ship to?
Where do you ship to?
We ship worldwide! Shipping costs and times will vary depending on your location.
How long does shipping take?
How long does shipping take?
Standard shipping typically takes 2-10 business days within Australia, while International shipping can take anywhere from 10 days to 21 days. We're worth the wait.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free shipping on orders over $49 for Metro Australia and $99 for everywhere else. Details will be displayed at checkout.
Can I track my order?
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking link to keep an eye on your socks.
Support (Refunds & Returns)
What is your return policy?
What is your return policy?
We accept returns on unused socks in their original packaging within 14 days of delivery. Custom orders are non-refundable unless defective.
How do I request a refund or exchange?
How do I request a refund or exchange?
Contact us at support@bopsox.com with your order details, and we’ll guide you through the process.
My socks arrived damaged. What do I do?
My socks arrived damaged. What do I do?
We’re sorry to hear that! Please email us at support@bopsox.com photos of the damage, and we’ll replace them free of charge.
Can I cancel or modify my order?
Can I cancel or modify my order?
If your order hasn’t shipped yet, contact us as soon as possible to request changes or cancellations.
